Service / 01
Document & invoice processing
AI reads invoices, emails and PDFs, extracts the relevant fields and passes them to your systems in a structured way — no manual retyping.
AI & Custom Automation
AI automation for document processing, lead routing and reporting
Hierarchy is an AI and automation agency based in Zurich, serving SMEs across Switzerland. We automate repetitive, rule-based processes with custom AI — from document processing to lead qualification and routing to automated reporting. You keep control over every important decision; the AI handles the volume and the busywork. That gives your team back time for the work that actually matters.
00 / The challenge
The problem: your team spends too much time on manual work
In most SMEs, valuable time goes into repetitive tasks: copying data from A to B, sorting requests, capturing documents, assembling reports. This work is necessary, but it doesn't use your people's skills. Off-the-shelf tools hit a ceiling as soon as inputs are unstructured. That's exactly where custom AI automation comes in — it understands language, documents and context, and handles the normal case reliably.
01
What we build
End-to-endService / 02
Lead routing & qualification
Incoming requests are scored, enriched and routed to the right person automatically — faster, more consistent, fully traceable.
Service / 03
Reporting & dashboards
Recurring reports are generated automatically from your data sources — always current, no weekly click-together.
Service / 04
Custom AI agents & workflows
Where standard tools fall short, we build bespoke agents and integrations that fit exactly how your business runs.
02Delivery systemSprint-based
How we work
04 focused stages01↘︎
Audit & prioritise
We map your processes and pick the lever with the biggest, fastest impact.
02↘︎
Build
We automate the normal case, define exceptions and connect your systems.
03↘︎
Human in the loop
Critical decisions and exceptions stay with your team — AI handles the volume.
04✓
Measure & scale
We measure time saved and quality, then roll out what demonstrably works.
03Business outcomesMeasurable
What changes
- 01↗︎
Noticeably less repetitive work — your team focuses on what matters.
- 02✳︎
Faster, more consistent handling of requests, documents and reports.
- 03↗︎
Clear traceability: every automation is measurable and auditable.
- 04✳︎
Human in the loop — automation reduces noise, not control.
04
AI Automation in practice
Case studiesFrequently asked questions about AI Automation
01What does getting started with AI automation cost?+
You usually start with a single, clearly scoped process rather than a big platform. What matters is a high-volume process with a clear outcome — so the automation often pays for itself within a few months. You get a transparent estimate up front.
02Which processes should we automate first?+
High-volume processes with clear rules pay off fastest: document processing, lead routing, reporting and standard requests. They have low setup effort and immediately measurable impact.
03Does automation replace jobs?+
In practice, automation shifts work from processing volume to handling exceptions. AI takes the routine; judgement and escalation stay with people — the team is relieved, not replaced.
04Is this compliant with Swiss data protection (revDSG)?+
Yes, when it's built right. We rely on data minimisation, transparency, human oversight and — where needed — EU/Swiss-hosted or self-hosted models, so your data never leaves a compliant boundary.